Please read these terms carefully before using our website or placing an order with Tilamora.
Last Updated: January 15, 2026
Welcome to Tilamora. These Terms of Service ("Terms") govern your access to and use of the Tilamora website located at www.tilamora.ie (the "Website"), as well as all related services, products, subscription plans, and deliveries (collectively, the "Services") provided by Tilamora Ltd., a company registered in Ireland with its registered office at Unit 12, Smithfield Market, Smithfield, Dublin 7, D07 N5RH ("Tilamora", "we", "us", or "our").
By accessing, browsing, or using our Website, placing an order, creating an account, or subscribing to any of our plans, you acknowledge that you have read, understood, and agree to be bound by these Terms in full. If you do not agree with any provision of these Terms, you must not use the Website or any of our Services.
You must be at least 18 years of age to use our Services, place an order, or enter into a subscription agreement with us. By using this Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement. If you are using our Website on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.
We encourage you to review these Terms periodically, as we may update them from time to time. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms.
Tilamora operates a farm-to-table delivery service that sources fresh, organic, and seasonal produce directly from Irish farms and delivers it to customers across the Republic of Ireland. Our Services include, but are not limited to, the following:
We reserve the right to modify, expand, or discontinue any aspect of our Services at any time, with reasonable notice provided to affected customers where applicable.
To place orders or subscribe to our plans, you will need to create a user account on our Website. When registering for an account, you agree to provide accurate, current, and complete information as required by our registration forms. You are responsible for maintaining the confidentiality of your account credentials, including your password, and for all activities that occur under your account.
You agree to notify us immediately at [email protected] if you become aware of any unauthorised use of your account or any other breach of security. Tilamora will not be liable for any loss or damage arising from your failure to protect your account credentials.
We reserve the right to suspend or terminate your account if we reasonably believe that you have provided false or misleading registration information, that your account has been compromised, or that you have violated any of these Terms.
You may have only one active account per person. Creating multiple accounts to exploit promotional offers, referral schemes, or discounts is prohibited and may result in account termination and forfeiture of any associated benefits.
When you place an order through our Website, you are making an offer to purchase the selected products or subscribe to a plan. We will send you an order confirmation by email, which constitutes our acceptance of your offer and the formation of a binding contract between you and Tilamora. We reserve the right to decline any order at our discretion, in which case we will notify you promptly and issue a full refund for any payment already received.
All prices displayed on our Website are in Euros (EUR) and include Value Added Tax (VAT) at the applicable Irish rate. Delivery charges, if any, will be clearly displayed during the checkout process before you confirm your order. We make every effort to ensure that all prices listed on our Website are accurate. However, if we discover a pricing error affecting your order, we will contact you before processing or dispatching the order and give you the option to proceed at the correct price or cancel the order for a full refund.
Subscription plan prices are set at the time of subscription and may be subject to periodic review. We will provide at least 30 days' notice before any price increases take effect on existing subscriptions. You will have the opportunity to cancel your subscription before the new pricing applies.
We accept payment by major credit and debit cards (Visa, Mastercard, American Express), as well as other payment methods displayed at checkout. All payments are processed securely through our third-party payment processor. We do not store your full credit or debit card details on our servers. By providing your payment information, you authorise us to charge your chosen payment method for the full amount of your order or recurring subscription fee.
For subscription plans, your payment method will be charged automatically on a recurring basis according to your chosen billing cycle (weekly, fortnightly, or monthly) until you cancel your subscription. You can manage your payment methods and billing settings through your account dashboard at any time.
Tilamora delivers to residential and commercial addresses across all 26 counties in the Republic of Ireland. We aim to deliver all orders within the delivery window specified during checkout. Standard delivery windows are between 7:00am and 12:00pm on your selected delivery day. Premium plan subscribers may select specific time slots, subject to availability.
We deliver using refrigerated vans to ensure your produce arrives in optimal condition. All boxes are packed in compostable, eco-friendly packaging materials. If you are not at home at the time of delivery, our driver will leave your box in a safe location previously agreed upon through your account settings (for example, a porch or side gate). You are responsible for ensuring that your delivery instructions are accurate and that the designated safe place is suitable for food storage.
While we make every reasonable effort to meet our stated delivery times, delivery dates and times are estimates and not guaranteed. We shall not be liable for any delay in delivery caused by circumstances beyond our reasonable control, including but not limited to severe weather, road closures, vehicle breakdowns, supply disruptions, or force majeure events. In the event of a significant delay, we will contact you as soon as practicable to inform you and offer alternatives or a refund.
Free delivery is included with all active subscription plans and on one-time orders over EUR 50. One-time orders below EUR 50 may incur a delivery charge, which will be clearly stated at checkout.
Tilamora subscription plans are designed to be flexible and entirely within your control. You may manage your subscription at any time by logging into your account on our Website. The following actions are available to all subscribers:
We do not require you to enter into any minimum commitment period or long-term contract. Your subscription continues on a rolling basis according to your chosen frequency until you cancel.
We take great pride in the quality and freshness of our produce. However, we understand that issues can occasionally arise with perishable goods. Our refund and complaints policy is as follows:
Refunds, where applicable, will be processed to your original payment method within 5 to 10 business days. Account credits can be used against any future order and do not expire for 12 months from the date of issue.
Under the European Union (Consumer Rights) Directive 2011/83/EU, as transposed into Irish law, perishable goods are exempt from the standard 14-day right of withdrawal. By placing an order for perishable food products, you acknowledge and accept this exemption.
When using our Website and Services, you agree to the following obligations:
Violation of any of these obligations may result in the suspension or termination of your account and access to our Services.
All content on the Tilamora Website, including but not limited to text, graphics, photographs, images, logos, brand names, icons, product descriptions, recipes, design elements, page layouts, software, and source code (collectively, "Content"), is the property of Tilamora Ltd. or its content suppliers and is protected by Irish and international copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Website and its Content for your personal, non-commercial use only. This licence does not permit you to:
The "Tilamora" name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Tilamora Ltd. All other names, logos, product and service names, designs, and slogans on the Website are the trademarks of their respective owners.
Our Website and Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, to the fullest extent permitted by applicable law. Without limiting the foregoing, Tilamora makes no representations or warranties regarding:
While we work closely with our partner farms and take reasonable steps to ensure the quality and safety of all produce, we cannot guarantee that all items will be free from natural imperfections, as is inherent in fresh, organic farm produce. Minor cosmetic variations in size, shape, or appearance are normal and do not constitute defects.
Nothing in these Terms shall exclude or limit any warranty implied by law that would be unlawful to exclude or limit under Irish consumer protection legislation, including the Sale of Goods and Supply of Services Act 1980 and the Consumer Rights Act 2022.
To the maximum extent permitted by applicable law, Tilamora Ltd., its directors, officers, employees, agents, partners, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, business interruption, or any other intangible losses, arising out of or in connection with your use of or inability to use our Website or Services, regardless of the legal theory on which such claim is based and whether or not we have been advised of the possibility of such damages.
In no event shall our total aggregate liability to you for all claims arising out of or related to your use of our Website and Services exceed the total amount paid by you to Tilamora during the twelve (12) month period immediately preceding the event giving rise to such liability, or EUR 500, whichever is greater.
Nothing in these Terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under Irish law.
You agree to indemnify, defend, and hold harmless Tilamora Ltd., its directors, officers, employees, agents, and affiliates from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:
This indemnification obligation shall survive the termination of your account and these Terms.
Our Website may contain links to third-party websites, services, or resources that are not owned or controlled by Tilamora. These links are provided for your convenience only. We do not endorse, monitor, or assume any responsibility for the content, privacy policies, practices, or availability of any third-party websites or services.
Your interactions with any third-party websites or services, including payment processors, social media platforms, and external resources linked from our Website, are governed solely by the terms and policies of those third parties. We strongly recommend that you review the terms of service and privacy policies of any third-party websites or services that you access through links on our Website.
Tilamora shall not be liable for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any third-party content, goods, or services available through linked websites.
Your privacy is important to us. Our collection, use, and protection of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms. By using our Website and Services, you consent to the collection and processing of your personal data as described in our Privacy Policy.
We encourage you to read our Privacy Policy carefully to understand how we handle your information, including what data we collect, how we use it, with whom we share it, and what rights you have regarding your personal data under the General Data Protection Regulation (GDPR) and Irish data protection law.
These Terms and any disputes or claims arising out of or in connection with them, their subject matter, or their formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the Republic of Ireland.
The courts of the Republic of Ireland shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms. However, nothing in this clause shall prevent you from bringing proceedings in the courts of your country of domicile if you are a consumer resident in the European Union and are entitled to do so under applicable EU consumer protection law.
If you are a consumer resident in the European Union, you may also be entitled to use the European Commission's Online Dispute Resolution (ODR) platform to resolve disputes. The ODR platform can be accessed at https://ec.europa.eu/consumers/odr/. Our email address for the purpose of the ODR platform is [email protected].
We value our customer relationships and believe that most concerns can be resolved through open and constructive communication. If you have a dispute or complaint regarding our Services, we ask that you first attempt to resolve the matter informally by contacting our customer support team at [email protected] or by calling +353 1 485 3200 during our business hours (Monday to Friday, 8:00am to 6:00pm; Saturday, 9:00am to 2:00pm).
We will make every reasonable effort to acknowledge your complaint within two business days and to resolve the matter within 14 business days. If the matter requires further investigation, we will keep you informed of the progress and expected resolution timeline.
If we are unable to resolve your dispute through informal channels within 30 days of your initial contact, either party may refer the matter to mediation through an accredited mediator in Ireland. If mediation does not result in a resolution, either party may then pursue the dispute through the courts of the Republic of Ireland, as set out in Section 15 above.
Nothing in this clause shall prevent you from exercising your statutory consumer rights or from filing a complaint with the Competition and Consumer Protection Commission (CCPC) of Ireland at any time.
You may terminate your account and stop using our Services at any time by contacting us at [email protected] or by deleting your account through your account settings. Upon termination, any outstanding orders that have already been paid for will be fulfilled, and any unused account credits will be refunded to your original payment method within 30 days.
Tilamora reserves the right to suspend or terminate your account and access to our Services, in whole or in part, at any time and without prior notice, if:
Upon termination of your account by us for cause, we may, at our discretion, withhold refunds for any outstanding orders where the termination was due to your breach of these Terms. We will provide written notice of the grounds for termination and will give you the opportunity to respond within 14 days if you believe the termination was made in error.
Sections of these Terms that by their nature should survive termination (including, without limitation, sections on intellectual property, disclaimers, limitation of liability, indemnification, and governing law) shall survive any termination or expiration of these Terms.
Tilamora shall not be liable for any failure or delay in the performance of our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather events, pandemics, epidemics, government actions or restrictions, civil unrest, strikes, supply chain disruptions, crop failures, pest infestations, power outages, telecommunications failures, or any other event of force majeure.
In the event of a force majeure event, we will use reasonable efforts to mitigate the impact on our Services and to resume normal operations as soon as practicable. We will notify affected customers of any anticipated disruptions and, where possible, offer alternative products, rescheduled deliveries, or refunds.
We reserve the right to modify, amend, or replace these Terms at any time. When we make material changes to these Terms, we will notify you by publishing the updated Terms on our Website and updating the "Last Updated" date at the top of this page. For active subscribers, we will also send notification of material changes by email at least 14 days before the updated Terms take effect.
Your continued use of the Website or Services after the effective date of any revised Terms constitutes your acceptance of those revised Terms. If you do not agree with the updated Terms, you should stop using our Services and cancel your subscription before the new Terms take effect.
We recommend that you check this page periodically to stay informed of any changes. Previous versions of these Terms may be available upon request by contacting us at [email protected].
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.
These Terms, together with our Privacy Policy and any other legal notices or policies published by us on the Website, constitute the entire agreement between you and Tilamora regarding your use of the Website and Services. These Terms supersede all prior agreements, understandings, negotiations, and discussions, whether written or oral, between you and Tilamora relating to the subject matter of these Terms.
No failure or delay by Tilamora in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No single or partial exercise of any right, power, or remedy shall preclude any other or further exercise of that or any other right, power, or remedy. A waiver of any provision of these Terms shall only be effective if given in writing and signed by an authorised representative of Tilamora.
If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us using the following details:
For general enquiries about your orders, deliveries, or subscriptions, our customer support team is available during business hours and typically responds to email enquiries within one business day.
For formal legal correspondence, please address your communication to the attention of the Legal Department at the registered address above.
Last Updated: January 15, 2026